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Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@barne.co.uk. Please note that returns will need to be sent to the address given once accepted.
If your return is accepted, we’ll give you instructions on how and where to send your package back to us. Please note that you will need to organise the return of your item(s) via your chosen courier/postal service. Items sent back to us without first requesting a return will not be accepted. We cannot accept responsibility for any lost or undelivered returns parcels, so please retain your proof of postage as you may require it on the event of a claim with your chosen carrier. We would advise using a ‘tracked’ method.
You can always contact us for any returns or any other question you may have at info@barne.co.uk.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days upon receiving your return (with the deduction of the original shipping costs). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@barne.co.uk.